We clearly explain what personal data we process, why we need it and what rights you can exercise at any time.
Updated July 26, 2026
WE PROTECT YOUR DATA
We process personal data only to the extent necessary for booking, communication, loyalty program and secure operation of the website. Each purpose has its own legal basis and retention period.
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The administrator of personal data in connection with the operation of the website and restaurant Plzeňka Carlsbad is the company FOOD TRUCK FACTORY s.r.o., with its registered office at Stará Louka 2150/22, 360 01 Karlovy Vary, ID: 109 14 111, registered in the commercial register maintained by the Regional Court in Pilsen, section C, file 40803.
ADMINISTRATOR OF PERSONAL DATA
DATA AND PURPOSES OF PROCESSING
Name, telephone, e-mail, date and time of visit, number of guests and any note. The data is used to create, confirm and manage the reservation.
We use contact information and message content to process your inquiry, request or feedback.
Identification and contact data, membership data, bonuses and preferences within the scope of the functions you use.
Technical data necessary for the safe operation of the website and your saved choice regarding cookies. See page for details Cookies.
STORAGE PERIOD
| PURPOSE | SCOPE OF DATA | STORAGE PERIOD |
|---|---|---|
| Reservations | Contact details and visit details | For the duration of the reservation and subsequently for the period necessary to protect legal claims |
| Contact inquiries | Contact and content of communication | During the processing of the request and a reasonable follow-up period |
| Loyalty program | Account, bonuses and preferences | For the duration of the membership; upon consent until its withdrawal |
Specific retention periods must correspond to the actual operation of the restaurant, contracts with suppliers and legal obligations of the administrator.
To the extent necessary, the data may be processed by providers of services that the administrator actually uses, such as hosting, e-mail, IT support, accounting, reservations or a loyalty program.
Any transfer of data outside the European Economic Area must be protected by appropriate safeguards. A regular booking is not based on automated decision-making with legal effects.
YOUR RIGHTS
Depending on the specific situation, you can request access to the data, its correction or deletion, restriction of processing, portability, raise an objection or withdraw consent at any time.
EXERCISE OF RIGHTS AND QUERIES
Send the request to [email protected]. The administrator responds without undue delay, usually within one month at the latest.
